CUSTOMER SERVICE.

Customer Service integration with the full Dynamics 365 family ensures a customer service agent can view any required data from all applications to provide a holistic view of a customer’s historical support cases and buying trends. With this valuable data, your company can configure customer service approaches and experiences to increase customer satisfaction.

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Small to Enterprise Level

100% Cloud Based

100% Scalability

Benefits through Full Microsoft Cloud Integration

  • Improve speed and agility to assign support technicians to cases/service tickets through integration to work orders in Dynamics 365 Field Service
  • Visibility to customer accounts, sales opportunities and service level support contracts for a holistic view of a customer to provide a better experience
  • Improve SLA Agreement renewals with tight integration to Microsoft SharePoint for contract management and workflow through Power Automate
  • Leveraging Customer Service Virtual Agents can sustain a company’s support department when there are increases in support case volumes
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