From Bland to Brilliant: Make Power Automate Notifications Everyone Loves (and Subscribes To)

The Problem: Too Many Alerts, Too Little Information

• Message Overload: Some notifications went out repetitively, even when nothing meaningfully changed, causing alert fatigue.
• Missing Details: Messages often contain limited information. Users had to navigate through various systems to find context.
• Subscription Complexity: While a handful of citizen developers built personal Power Automate flows for Dynamics, most were unaware of the system’s capabilities.

The Solution: A Power Platform Notification Library

1. Enriched Notifications
   Instead of generic alerts, we rebuilt the existing workflows to include more comprehensive details and embedded links to corresponding Dynamics 365 records. Individuals can see the whole picture with a single click and take immediate action if needed.
2. Weekly Summary Emails
   We introduced a weekly summary notification, giving users a consolidated view of the week’s updates and activities. Weekly emails were a blessing to many who wanted streamlined communication without the constant barrage of emails.
3. Subscription Flexibility
   Leveraging a Power App, we give users complete control of their notifications. A simple interface allows users to toggle the events they care about and prevent excess noise. With one intuitive screen, they control exactly what notifications they receive and the frequency.

Results That Speak for Themselves

• Improved Team Alignment: With relevant information shared in real-time (or at scheduled intervals), Sales, delivery, and finance are now on the same page.
• Increased User Engagement: Because users can subscribe to the notifications they want, they are more inclined to read and act on them.
• Positive User Feedback: The customer reported a significant boost in satisfaction. People finally feel "in the know" rather than overwhelmed.

The customer is thrilled to have a fully customized, user-friendly notification system that keeps everyone informed.