Managed IT Services in Orange County
Premier IT Consulting, Management and Support for Forward-Moving Businesses
Managed IT services relieve the daily burden of technology management from your in-house team. By placing your hardware, software and network in the hands of an expert IT support company, you can focus on what matters: growing your business and reaching your goals.
We Provide Trusted Managed IT Services for Businesses Worldwide from Our Orange County Headquarters
KMicro is a leading Microsoft Solution Provider located in the heart of Orange County, CA. We’re committed to reducing your operational costs, increasing your profitability and mitigating security risks with our full suite of managed IT services.
Technology is tied into every aspect of your business. But inefficient processes and slow devices cause more harm than good. And when your in-house IT team is strapped for time and resources, IT issues can quickly spiral out of control and rack up huge costs that affect the entire business.
We believe IT should always be an enabler to your organization. Our team of IT consultants and engineers provides enterprise-grade support, fast response times and clear technology recommendations to keep you running in top shape. We’re committed to helping your businesses fully embrace the potential of your technology through strategic consulting, proactive systems monitoring and management, network administration and ongoing support.
What Managed IT Services Do We Offer?
KMicro offers a wide selection of technology services that can be customized to meet your business’s needs.
Proactive Technology Management
No need to sweat the small stuff. From setting up new hardware to ongoing patching and maintenance, we work behind the scenes to keep you at peak speed and performance.
- 24/7 Server Uptime Monitoring
- Help Desk Support
- Network Monitoring & Management
- Server and Desktop Monitoring & Management
- Device Management
- Patch Management
- Anti-Virus Monitoring and Updates
- Data Backup Verification
- Business Continuity
- Disaster Recovery
- Enterprise Backup
Reactive Support Services
Disaster can strike at any moment. With 24/7 support and priority response services from KMicro, you can have peace of mind that your infrastructure and intellectual property are in good hands. We can resolve issues remotely or come to your office when needed.
- Onsite & Remote Support
- Afterhours Emergency Onsite Response
Technology Consulting
Looking for a strategic IT consultant in your corner? Whether you need budget guidance, vendor management or anything in between, our vCIO services are systematically proven to reduce costs and increase company-wide performance.
- Vendor Management
- Vendor Contract Review
- Budget Planning
- vCIO Review and Planning Meetings
Orange County’s Most Flexible Managed IT Services Plans
Get exactly what you need and pass on what you don’t. Sign up for one of our full-service plans or pick and choose the support you want with our a-la-carte offerings.
MACRO>care:
Full-Service Plans
There’s no one-size-fits-all approach when it comes to IT support. That’s why KMicro offers three tiers of IT support plans for small to medium-sized businesses.
Services à la Carte
Don’t need the full-service package? No problem. We also offer these managed IT services standalone:
- Remote monitoring & management
- Enterprise backup
- Disaster recovery
- Help desk
KMicro à la Carte:
Managed IT Services
Our à-la-carte IT support services supply the resources you need to fill the gaps within your IT department.
Remote Monitoring & Management
24/7 oversight of your network and infrastructure plus proactive patch and update management
Enterprise Backup
Automatic, round-the-clock protection of your data and standardized backup reporting
Disaster Recovery
A customized on-premises, cloud or hybrid backup solution that gives you peace of mind
Help Desk
24-hour support from our engineers to keep your team productive
KMicro MACRO>care:
Full-Service Plans
Predictable pricing is our forte. We charge a flat monthly rate based on your needs, goals and number of users and devices.
Starter Plan
Best for small and mid-sized companies with an in-house IT department looking to outsource support. Includes day-to-day monitoring and management.
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- 24/7 Server Uptime Monitoring
- Client Ticket Portal
- Windows Updates Installation and Management
- Licensed Antivirus Software and Updates
- Hardware Asset Tracking
- Server & Desktop Hard Drive Defragmentation
- Server & Desktop Optimization
- Server & Desktop System Monitoring
- Remote Access to Servers & Desktops
- Antispam Email Filtering
- Firewall Appliance with Antivirus
- Basic DNS Hosting
- Priority Response
- Unlimited Remote Support
- Onsite Support Rates:
- Outside of Scope Hourly Rate
- Afterhours Emergency Onsite Response Fee
- Afterhours Hourly Rate
- 1.15x
- Onsite Support Minimum
- 1 hr
- Monitor Supported Network Devices
- Monthly Executive Summary Network Report
- Technology Checklist
- Best Practices
- Centralized Service
Advanced Plan
Best for mid-sized companies and enterprises looking for a virtual CIO to design and implement strategic IT initiatives and handle day-to-day monitoring and management.
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Includes everything in Starter plus these Advanced Premiums
- 24/7 Server Uptime Monitoring
- Client Ticket Portal
- Windows Updates Installation and Management
- Licensed Antivirus Software and Updates
- Hardware Asset Tracking
- Server & Desktop Hard Drive Defragmentation
- Server & Desktop Optimization
- Server & Desktop System Monitoring
- Remote Access to Servers & Desktops
- Antispam Email Filtering
- Firewall Appliance with Antivirus
- Basic DNS Hosting
- Scheduled Proactive Onsite Visits
- Priority Response
- Unlimited Remote Support
- Onsite Support Rates:
- Outside of Scope Hourly Rate
- Afterhours Emergency Onsite Response Fee
- Afterhours Hourly Rate
- 1.5x
- Onsite Support Minimum
- 1 hr
- Monitor Supported Network Devices
- Monthly Executive Summary Network Report
- Technology Checklist
- Best Practices
- Centralized Service
- Vendor Liaison
- Vender Contract Review
- Budget Planning
- vCIO Review and Planning Meeting
Professional Plan
Best for mid-sized companies and enterprises in need of a virtual CIO that can handle strategic initiatives and implementation, day-to-day IT management and ad-hoc projects.
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Includes everything in Starter and Advanced plus these Professional Premiums
- 24/7 Server Uptime Monitoring
- Client Ticket Portal
- Windows Updates Installation and Management
- Licensed Antivirus Software and Updates
- Hardware Asset Tracking
- Server & Desktop Hard Drive Defragmentation
- Server & Desktop Optimization
- Server & Desktop System Monitoring
- Remote Access to Servers & Desktops
- Antispam Email Filtering
- Firewall Appliance with Antivirus
- Basic DNS Hosting
- Scheduled Proactive Onsite Visits
- Priority Response
- Unlimited Remote Support
- Onsite Support Rates:
- Outside of Scope Hourly Rate
- Included
- Afterhours Emergency Onsite Response Fee
- Included
- Afterhours Hourly Rate
- Included
- Onsite Support Minimum
- Included
- Outside of Scope Hourly Rate
- Monitor Supported Network Devices
- Monthly Executive Summary Network Report
- Technology Checklist
- Best Practices
- Centralized Service
- Vendor Liaison
- Vender Contract Review
- Budget Planning
- vCIO Review and Planning Meeting
Outside of Scope Services
We were undertaking a large-scale project that touched all aspects of the organization. Although KMicro was contracted to only handle the IT portion, as the challenges mounted, they proved themselves to be a competent partner, willing to jump in and help at any opportunity.
Regina Johnson, SVP of HR, SpireonKmicro and their team have worked with my team to ensure a successful rollout of the Change Control Workflow Database across MPA Globally. This is a custom solution built by Kmicro in SharePoint Online. Before this solution, this entire process was done manually and on emails. This made the process extremely slow with a workflow taking weeks to even months to complete. Now with this solution, we have cut down the workflow processing time to a matter of days. Faizan and the rest of his Kmicro team are wonderful to work with, and really understand not just Office 365, but our process and how it maps to the functionality available in SharePoint Online. We look forward to continuing our association with Kmicro and to automate many more processes.
Carolina Jaime, Senior Director of Quality, Motorcar Parts of AmericaI had the pleasure to work with KMicro SharePoint team and in my opinion I had a pleasant experience. Behzad and his team were very professional, knowledgeable, methodical in conducting themselves and very much approachable from the project kickoff to execution/implementation. We were very much happy with the positive outcome of the SharePoint migration project and I would definitely consider working with KMicro for any future projects.
Srikanth Adabala, Tri-State Power and GenerationA Huge Thank You to the Kmicro Team for all their assistance with Milken Institute’s Office 365 initiatives! They have all been extremely responsive, thorough, detail oriented, and a joy to work with. I have worked with them on a company-wide rollout of Microsoft Teams, EMS, OneDrive for Business and SharePoint Online. Their team was instrumental in ensuring a successful rollout and came through for us in a short amount of time. Without their support, we could not have launched Office 365 so smoothly and quickly.
April Speight , Senior Associate, Milken InstituteWhat Partnering With KMicro Looks Like
Here’s what to expect when you work with KMicro for managed IT services:
1. Discover
We start every engagement with a discovery call to get familiar with your business, IT problems and goals
2. Assess
One of our senior engineers visits your business to perform discovery. They collect data to learn about your servers, networks, devices and operating systems.
3. Dig In
Our engineers analyze the data and look for gaps, inefficiencies and opportunities to improve.
4. Advise
We create and present a statement of work designed to reduce inefficiencies and increase performance across your business.
5. Commit
With your approval, we’ll send you a contract and get right to work.
Why Choose KMicro for Managed IT Services?
Straightforward IT Consulting
IT conversations don’t need to be complicated and full of tech jargon. We lay out our IT recommendations in simple terms to show you exactly what’s working, what’s not working and how to get where you want to be.
No Strings Attached for 90 Days
We’re confident in what KMicro brings to the table. But if you are unhappy for any reason, you may cancel your contract within the first 90 days of the engagement, without penalty.
Clear, Consistent Reporting
We’ll schedule calls with your team on a monthly or quarterly basis to review our activities, show how things are improving and set new goals.
Vast IT Vendor Ecosystem
Thanks to our solid relationships with vendors like Microsoft and VMware, we have the resources to work with your existing technology stack or implement new products.
Fast Response Times
With 24/7 technical support at your fingertips, no IT concern will be taken lightly. We guarantee all help desk tickets are addressed promptly and escalated in a timely fashion.
Predictable Pricing
We charge a flat monthly rate for IT services based on your requirements, number of users and devices. You’ll never have to worry about hidden fees or unclear charges on your bill.
Let’s Work Together
Orange County, California
Headquarters
- 3121 Michelson Drive, Suite 210, Irvine, CA 92612
- 855-564-2761
- info@kmicro.com